After registering as an advice client via our Introducer Client Portal (or contacting us directly for private clients), the advice process is below:
Portal Order Form
The Introducing Adviser completes our Transfer Advice Order form via the Briggs Murray online portal.
The minimum required to commence an order is:
- our online Order Form completed
- our Letter of Authority signed by the client
- our Client Agreement signed by the client
- scanned client ID – Passport + Driver’s Licence
If a current Cash Equivalent Transfer Value (CETV) pack is available please upload this to the Portal when the Order request is placed. If a current CETV is not available we will request one.
When an order is placed by the Introducing adviser the client will receive an email from us with their unique Briggs Murray Customer Portal login details. This will allow the client to contact us, monitor progress on their case, complete forms (if applicable) and upload any attachments.
We have two forms that we need completing to progress a case:
- Financial Questionnaire (FQ)
- Retirement Questionnaire (RQ).
The questionnaires are are available via the online Portal and can be completed online or printed as a hard copy and scanned / posted back to us.
TVA Report + Decision In Principle (DIP)
We request a Transfer Value Analysis (TVA) report from Briggs Murray Actuarial Ltd who will gather any additional information required to produce the TVA report – this includes the new Transfer Value Comparator (TVC).
Once the questionnaires, Transfer Value Analysis Report and lifetime Cash Flow Forecast Report have been completed our Pension Transfer Specialist will review the results and contact the client to clarify any points, answer any questions and discuss the viability of a transfer.
Our Pension Transfer Specialist will then make a “Decision In Principle” (DIP) as to the potential suitability of a transfer.
If the DIP = “Yes” – we will proceed to do the further research required to finalise the Appropriate Pension Transfer Analysis (APTA) Report in favour of a transfer.
If the DIP = “No” – we write an Appropriate Pension Transfer Analysis (APTA) Report with our decision and the reasons why we consider a transfer is not in the client’s best interest.
As the scheme will supply a free CETV every 12 months, if the client’s circumstances change we are happy to review any declined DIP’s every 12 months for free. This will include an updated TVA report.
Appropriate Pension Transfer Analysis Report Issued
The Appropriate Pension Transfer Analysis (APTA) Report is issued to the client and Introducing Adviser (if applicable). Our Pension Transfer Specialists (PTS) are available to discuss the APTA Report or answer any further questions the client may have.
For DIP = “Yes” cases – after the client has reviewed our reports and if they are happy to proceed with the transfer then one of our experienced paraplanners will contact the client (and liaise with the on-going adviser) to assist with transfer completion and paperwork submission.
Once the transfer has completed, introduced clients can submit a “Transfer of Agency” form to the provider to return to their Introducing adviser for ongoing servicing.